Terms of service

OVERVIEW

This website is operated by Low Key Automotive. Throughout the site, the terms “we,” “us,” and “our” refer to Low Key Automotive. By visiting our website, browsing products, contacting us, or purchasing from us, you agree to these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website.

If you do not agree to these Terms, please do not use our website or purchase from our store.

Low Key Automotive
609 W Reppto St
Brownfield, TX 79316
Phone: (806) 544-2520
Email: lowkeyautomotive1@gmail.com

SECTION 1 - ONLINE STORE TERMS

By using this site, you represent that you are at least the age of majority in your state or province of residence. You agree not to use our products, website, or services for any unlawful purpose.

SECTION 2 - PRODUCT INFORMATION AND FITMENT

We work to provide accurate product information, pricing, images, descriptions, and fitment guidance. However, product information may contain errors or may change without notice.

Diesel part fitment can vary by year, make, model, engine, emissions equipment, trim, drivetrain, production date, modifications, and manufacturer application data. Customers are responsible for confirming that a part is correct for their vehicle before ordering or installing.

If you are unsure about fitment, contact us before ordering and send your VIN, vehicle details, and the product you are considering. Installed, modified, or used parts may not be eligible for return.

SECTION 3 - ORDERS AND ACCEPTANCE

When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, cancel, or limit any order for any reason, including product availability, pricing errors, suspected fraud, incorrect product information, or shipping restrictions.

Your order is not accepted until payment is processed and the order is confirmed. We may contact you using the email, phone number, billing address, or shipping address provided at checkout.

SECTION 4 - PRICING, BILLING, AND AVAILABILITY

Prices, discounts, promotions, and availability are subject to change without notice. Posted prices do not include taxes, shipping, handling, duties, customs fees, or other charges unless stated.

You agree to provide current, complete, and accurate billing, shipping, payment, and contact information. We are not responsible for delays or order issues caused by incorrect customer information.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, suppliers, weather, freight issues, customs, payment review, incorrect addresses, or events outside our control.

Once an order is transferred to the carrier, risk of loss may pass to the customer as permitted by law. Please inspect all packages upon delivery and contact us promptly if an item arrives damaged.

See our Shipping Policy for more information:
https://lowkeyautomotive.com/policies/shipping-policy

SECTION 6 - RETURNS, REFUNDS, AND EXCHANGES

Returns and refunds are handled according to our Refund Policy. Some items may be non-returnable, including installed parts, used parts, electrical components, opened or activated tuners, special-order parts, and other restricted categories.

See our Refund Policy:
https://lowkeyautomotive.com/policies/refund-policy

SECTION 7 - WARRANTY SUPPORT

Most products are covered by the original manufacturer’s warranty, if applicable. Warranty terms vary by manufacturer, part category, application, installation, and use.

Warranty approval is determined by the manufacturer. Low Key Automotive can help provide warranty support, but we do not guarantee manufacturer approval. Labor, towing, downtime, incidental costs, and consequential damages are not covered unless specifically provided by the manufacturer in writing.

SECTION 8 - THIRD-PARTY PRODUCTS, LINKS, AND TOOLS

Our website may include third-party products, links, apps, payment services, shipping services, or tools. We are not responsible for third-party websites, policies, actions, or services. Use of third-party tools is at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell products and services online. Purchases made through this store are made directly with Low Key Automotive, not Shopify.

SECTION 10 - PRIVACY

Personal information collected through our website, checkout, contact forms, and Shopify services is handled according to our Privacy Policy.

SECTION 11 - CUSTOMER FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit reviews, photos, messages, ideas, feedback, or other content to us, you grant Low Key Automotive permission to use, reproduce, publish, display, and share that content for business, marketing, customer support, and website purposes.

You are responsible for making sure any content you submit is accurate, lawful, and does not violate another person’s rights.

SECTION 12 - ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted. This may include errors related to product descriptions, pricing, availability, fitment, shipping charges, transit times, or promotions.

SECTION 13 - PROHIBITED USES

You may not use our website or services for unlawful purposes, fraud, abuse, harassment, intellectual property violations, spam, malware, scraping, unauthorized automation, or any activity that interferes with the operation or security of the website.

SECTION 14 - DISCLAIMER OF WARRANTIES

Except as expressly stated by Low Key Automotive or the manufacturer, products and services are provided “as is” and “as available.” We do not guarantee that the website will be uninterrupted, secure, error-free, or that all product information will be complete or current at all times.

SECTION 15 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Low Key Automotive and its owners, employees, partners, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, downtime, labor costs, towing, loss of use, or replacement costs arising from use of the website, products, or services.

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold harmless Low Key Automotive, its owners, employees, suppliers, service providers, and affiliates from claims, damages, losses, liabilities, and expenses arising from your violation of these Terms, misuse of products, violation of law, or violation of third-party rights.

SECTION 17 - GOVERNING LAW

These Terms of Service and any related agreements are governed by the laws of the State of Texas. Where permitted by law, disputes will be handled in the state or federal courts serving Terry County, Texas, including the Brownfield, Texas area.

SECTION 18 - CHANGES TO THESE TERMS

We may update or change these Terms at any time by posting the updated version on this page. Your continued use of the website after changes are posted means you accept the updated Terms.

SECTION 19 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Low Key Automotive
609 W Reppto St
Brownfield, TX 79316
United States

Phone: (806) 544-2520
Email: lowkeyautomotive1@gmail.com